WELCOME TO THE

We are excited to be re-opening our branches so we can continue to offer a world-class gaming experience to our customers. In order for us to adhere to the Covid-19 Safety Protocols, customers will be required to adhere to the following instructions prior to entering any of our branches:
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Step 1

CUSTOMERS WILL BE REQUIRED TO WEAR CLOTH OR DISPOSAL FACE MASKS PRIOR TO ENTERING THE BRANCH. NB: FACEMASKS ARE NOT TO BE REMOVED AT ANY STAGE WHILE CUSTOMERS ARE IN THE BRANCH.

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Step 2

PRIOR TO ENTERING THE BRANCH INDIVIDUALS WILL BE REQUIRED TO UNDERGO A NON-CONTACT INFRARED THERMOMETER TEMPERATURE CHECK AND SANITIZATION PROCESS. PLEASE NOTE THAT HANDS AND GLOVES MUST BE SANITIZED USING THE HANDS-FREE SANITIZATION FACILITIES AVAILABLE

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Step 3

CUSTOMERS WILL BE REQUIRED TO COMPLETE A MEDICAL SCREENING QUESTIONNAIRE TO ASSESS RISK. THESE DETAILS WILL BE RECORDED AND KEPT AT THE VENUE FOR CONTACT TRACING PURPOSES, IF REQUIRED.

Step 4

SHOULD A CUSTOMER DISPLAY A TEMPERATURE OF OVER 37.5°C, DISPLAY FLU-LIKE SYMPTOMS, OR INDICATE A HIGH RISK OF EXPOSURE TO THE VIRUS; THE INDIVIDUAL WILL BE TAKEN TO AN ISOLATION AREA FOR A SECOND ASSESSMENT. IF NECESSARY THE CUSTOMER WILL BE ASSISTED BY OUR TEAM TO GET MEDICAL ATTENTION.

Step 5

ADDITIONAL COVID – 19 INFORMATION AND SANITIZATION STATIONS WILL BE OUTLINED AT CERTAIN POINTS ON THE GAMING FLOOR. THIS IS TO FACILITATE SAFE PRACTICE AND HAND/GLOVE SANITIZATION EVERY 30 MINUTES, DURING YOUR VISIT.

Step 6

PLEASE ENSURE THAT YOU READ THE TERMS AND CONDITIONS DOCUMENT AT THE WELCOME DESK AT THE BRANCH. THEREAFTER, SHOULD YOU CHOOSE TO ENTER THE VENUE, YOU WILL BE DOING SO IN AGREEMENT WITH THE TERMS & CONDITIONS.

Step 7

NO EMPLOYEES, CUSTOMERS OR MEMBERS OF THE PUBLIC WILL BE ALLOWED TO ENTER THE VENUE WITHOUT WEARING A MASK OR COMPLETING THE ABOVE-MENTIONED REGISTER.

Loyalty Card Holders

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ONLY customers who are Loyalty Card Holders will be allowed into the branch.
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In order to become a Loyalty Card holder, you are advised to Register at the Welcome Desk, once you have undergone the mandatory medical screening.
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To register as a Loyalty card holder you will need to present your identity document/passport.
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If you are an existing Loyalty card holder or a newly registered customer, your visit to the branch will be captured on the MyGoldrush web portal when you enter the branch.
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To be captured on the MyGoldrush web portal you will be requested to present your Loyalty card/registration number as well as your cell phone number to the Welcome Desk personnel.
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Kindly note that the issuing of Day Cards will be put on hold, until further notice.

THANK YOU

THANK YOU FOR ALLOWING US TO KEEP YOU AND YOUR GAMING VENUE COVID-19 COMPLIANT

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